SAMUEL O. ALETAN
12484 Abrams Road, #2301, Dallas, Texas 75243 E-mail: osaletan@prodigy.net Cell: 214.606.3268
Highly experienced professional with diverse experience, proven leadership, and management skills in many areas that include:
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Alliance Data, Dallas, Texas 2005 - 2007
Worked with management on vendor oversight and led the development, implementation, and improvement of many business processes that were accepted by the clients of this global technology solutions firm, including:
Governance Framework (description and procedure for designing business processes) that allowed business groups to effectively and efficiently implement and improve the processes.
Transition to Operations, which allowed the support team to assume system operations seamlessly.
Risk Management, which allowed function groups to identify, analyze, monitor and manage risks effectively.
Guideline for Flow Diagramming which simplified the customers processes and delighted customers.
Logging and Tracking Issues for effectively and efficiently managing, tracking and resolving issues on time.
Lead Generation that resulted in a simplified and effective process for gaining new clients.
LandSafe Inc. (a Countrywide Financial, Inc. Subsidiary), Plano, Texas 2002 - 2005
Developed and managed the quality system, potential risks due to non-compliance, and process improvement programs for this national mortgage organization with several business units operating in Texas, California, and Florida. Responsibilities included:
Managed the quality program for LandSafe Integrated Call Center and actively worked with business units on business process improvement projects that resulted in improved customer service quality and satisfaction.
Implemented a company-wide Audit Readiness and Quality Action Team program that resulted in more than 60% reduction of audit findings within 12 months.
Reviewed operational processes to ensure compliance with company policies/procedures, and applicable government regulations, which resulted in several improvement actions such as Clean Desk policy to prevent identity theft.
Actively worked with business units in identifying, assessing and evaluating risks for the internal operations that resulted in fewer non-compliance issues due to improved methodologies for preventing, mitigating and managing business risks.
Evaluated internal controls and consulted with business units to improve internal controls. Performed follow-up verification to ensure required controls were in place to effectively mitigate risk factors, which helped staff and management to address business risks more effectively.
Prepared and presented audit reports to business units, parent company audit team, and executive management. Managed the maintenance of audit records, development and implementation of action plans, root cause analysis and corrective action verification. Business teams were able to reduce non-conformance findings, eliminate repeat issues and share best practices.
Performed analysis of customer requirements and presented resolutions and implementation strategies to management that helped functional groups meet customer requirements.
Nortel Networks, Richardson, Texas 1996 - 2001
Managed Quality Management System (QMS) development, implementation, training, and improvement to ensure employees adopted and improved the QMS for this global telecommunications firm.
Trained and coached executives and senior managers on QMS and process improvement. Taught managers how to analyze, set and measure specific quality goals within the functional groups resulting in better products and services due to management and staff greater awareness of the role of quality in every day activities.
Served as support for the Senior Executive Management Quality Representative and led the Wireline and Wireless organizations to achieving a zero non-conformance finding for ISO registration audits (2000, 2001).
Managed the TL 9000 telecommunication standard implementation plan while training executive management and core team. Reduced project implementation estimates by 50% in one year.
Established the process of sharing best practices with functional groups resulting in conformance to QMS, process improvements and 50% reductions in audit findings.
Consulted with senior management on the development of quality objectives for functional groups, resulting in successful implementation and achievement of quality goals that included products with zero defects.
Mentored junior quality engineers resulting in improved effectiveness and overall performance.
Received many awards for outstanding performances including:
Excellence for Contribution to Re-certification Audit with Zero Findings, Quality Engineering, 2001
Certificate of Excellence and Appreciation for Contributions to Sprint Development, Sprint, 2000
Gold Pride Award for ISO Re-certification, Carrier Networks, 1999
ISO Award for Outstanding Contributions to Project Office Quality System, Nortel, 1997
Merit Award for Performance Excellence, Carrier Networks, 1997
IBM, Austin, Texas 1993 - 1996
Supervised groups of education providers and vendors promoting and facilitating training for IBM technologies resulting in a significant improvements in customer training and satisfaction.
Developed education processes and roadmaps that resulted in customized training for customers.
Interfaced with implemented IBM customers assessing employee skill levels and gaps, developing solutions and delivering solution packages that resulted in improved employee productivity and performance.
Managed the design and system tests of the Open Software Foundation (OSF) Distributed Computing Environment (DCE) code allowing for timely completion of quality DCE products.
Created and implemented the AIX training process enabling the organization to define required skills and train employees for job assignments resulting in effectively managed budgets and compliance with ISO 9001.
Led a project, as a Lead Assessor, for a second-party assessment of the IBM LAN organization Quality System. The resolution of non-conformance issues found during the assessment directly contributed to the successful ISO 9001 registration of the LAN organization.
Adjunct Faculty, Richland College, Dallas, Texas and University of Texas at Dallas (UTD), Dallas, Texas
Assistant Professor, Louisiana Tech University, Ruston Louisiana
Served as Interim Computer Science (CS) Department Manager at Louisiana Tech after the resignation of the department chairman. Revised curriculum and obtained accreditation for the CS program.
Designed and taught various undergraduate and graduate courses in Computer Science, including: Introduction to Computer Science; High Performance Computer Architecture; Performance Measurement and Evaluation; Software Development and Engineering (Life Cycle Management); Programming Languages; Artificial Intelligence; and Parallel/Distributed Processing.
EDUCATION
Ph.D., Computer Science, Electrical Engineering minor, Texas A&M University, College Station, Texas
M.S., Computer Science, Stephen F. Austin University, Nacogdoches, Texas
M.B.A., Tarleton State University, Stephenville, Texas
B.S., Cum Laude, Electronics Engineering,
DeVry Institute of
Technology, Dallas, Texas
Professional Associations
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