2728 Hilcroft Avenue • Denton, Texas 76210
940-484-4612 • 214-554-8008• gojuprince@verizon.net

SUMMARY

Extensive (global) experience as a Quality Manager, and an Engineering Services Manager in technology related industries with demonstrated capabilities in problem solving, leading teams, writing and implementing quality processes/procedures, and in reducing costs. Proven capabilities in negotiating, purchasing and resource budgeting. Results-oriented, hands-on team leader with service-focused attitude who meets/exceeds all goals and requirements in dynamic, challenging work environments.

PROFESSIONAL EXPERIENCE

GAMESTOP INC. – Grapevine, Texas 2006 - 2008
Quality Manager
Insured product integrity through process and procedural development and implementation. Manage three shifts of employees. Responsible for all quality related issues. Supported all departments within the organization with quality initiatives.

• Sourced, purchased, and implemented a document control system.

• Authored, created and implemented all quality processes and procedures.

• Wrote the Quality Manual, Quality Policy, and the company’s Quality Statement.

• Trained and certified all Quality personnel.

• Qualified outside vendor for 3^rd party repair/refurbishment of product.

• Contributed to the successful reduction of the defective return rate by 10%.

• Implemented ISO9000:2001 practices, preparing for ISO certification.

• Managed a Quality staff of 3 supervisors, 12 Leads, and 80 employees.

• Established a traceability, and accountability process.

NOKIA MOBILE PHONES - Irving, Texas 1998 - 2006
Engineering Services Manager
Managed equipment team and $500,000.00 equipment budget. Coordinated with Equipment Managers globally to insure continuity in equipment policies and procedures. Managed all equipment issues and supported product lines, projects and laboratories.

• Created and implemented equipment calibration processes, bringing the operation in line with ISO (International Standards Organization) requirements.

• Established system for in-house calibration, resulting in major cost savings and significant reduction in turn around time on equipment service.

• Coordinated the design and implementation of the equipment recall/notification system, streamlining the processing of equipment.

• Implemented modifications to calibration system and renegotiated contracts with calibration vendors, reducing calibration budget by 25%.

• Created and implemented on-line manual library, giving engineers easier access to needed information.

• Implemented ISO17025 as critical team member, gaining accreditation for Test and Certification Lab.

• Established and set standards in equipment practices for other sites on a global level.

• Created and implemented “Disaster Recovery Plan”, ensuring continued operation in the event of any disaster/emergency.

 

KODAK H.I.D. - Richardson, Texas 1997 - 1998
Quality Control Inspection Technician
Inspected, repaired, calibrated and tested medical imaging high-resolution monitors. Tested video boards and hard drives. Configured medical imaging systems; loaded and customized software using Windows NT and Unix. Wrote test procedures and generated charts and reports.

ABBOTT LABORATORIES – Irving, Texas 1996 - 1997
Production Test Technician
Tested, calibrated, performed component level troubleshooting, and operated Genrad Diagnostic test equipment.

COMMUNICATIONS TECHNOLOGY CORPORATION – Carrollton, Texas 1988 - 1996
Lead Production Test Technician
Systems integration, systems configuration, ATE testing with HP, functional testing, calibration, component level troubleshooting, setting up test stations, coordinating, monitoring, and assigning responsibilities to the Test Technicians.

EDUCATION

Associate of Applied Science in Electronic Technology
Video Technical Institute - Dallas, TX

PROFESSIONAL DEVELOPMENT